<div class="control-group ticket_section"> <label class=" required control-label cf_incident_description_3900-label " for="helpdesk_ticket_cf_incident_description_3900">Incident description</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_incident_description_3900]" id="helpdesk_ticket_custom_field_cf_incident_description_3900"><option value="">...</option> <option data-id="2481537" value="Extended access restriction to platform">Extended access restriction to platform</option> <option data-id="2482558" value="Core service - Complete Disruption">Core service - Complete Disruption</option> <option data-id="2481538" value="Core service - Severe degraded performance">Core service - Severe degraded performance</option> <option data-id="2482559" value="Core service - Unusual behaviour">Core service - Unusual behaviour</option> <option data-id="2481548" value="Module - Complete Disruption">Module - Complete Disruption</option> <option data-id="2481539" value="Module - Degraded performance">Module - Degraded performance</option> <option data-id="2482560" value="Module - Unusual behaviour">Module - Unusual behaviour</option> <option data-id="2481540" value="Action - Complete disruption">Action - Complete disruption</option> <option data-id="2481541" value="Action - Degraded performance">Action - Degraded performance</option> <option data-id="2482561" value="Action - Unusual behaviour">Action - Unusual behaviour</option> <option data-id="2481542" value="Missing Multiple Media (Images/Videos)">Missing Multiple Media (Images/Videos)</option> <option data-id="2481543" value="Missing Single Media (Image/Video)">Missing Single Media (Image/Video)</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_number_of_users_impact_3900-label " for="helpdesk_ticket_cf_number_of_users_impact_3900">Number of users impact</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_number_of_users_impact_3900]" id="helpdesk_ticket_custom_field_cf_number_of_users_impact_3900"><option value="">...</option> <option data-id="2462987" value="None">None</option> <option data-id="2462943" value="Single user">Single user</option> <option data-id="2462944" value="Multiple users">Multiple users</option> <option data-id="2462946" value="All users">All users</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_is_the_issue_reproducible_for_the_admins_3900-label " for="helpdesk_ticket_cf_is_the_issue_reproducible_for_the_admins_3900">Is the issue reproducible for the Admins ?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_is_the_issue_reproducible_for_the_admins_3900]" id="helpdesk_ticket_custom_field_cf_is_the_issue_reproducible_for_the_admins_3900"><option value="">...</option> <option data-id="2462981" value="Yes">Yes</option> <option data-id="2462982" value="No">No</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_steps_to_reproduce_3900-label " for="helpdesk_ticket_cf_steps_to_reproduce_3900">What are the steps to reproduce the issue?</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_steps_to_reproduce_3900]" id="helpdesk_ticket_custom_field_cf_steps_to_reproduce_3900"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_if_problem_with_customerretailer_please_share_customer_number_customer_name_mail_address_3900-label " for="helpdesk_ticket_cf_if_problem_with_customerretailer_please_share_customer_number_customer_name_mail_address_3900">If problem with customer/retailer please share: Customer Number, Customer Name, mail address</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_if_problem_with_customerretailer_please_share_customer_number_customer_name_mail_address_3900]" id="helpdesk_ticket_custom_field_cf_if_problem_with_customerretailer_please_share_customer_number_customer_name_mail_address_3900" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_if_problem_with_specific_articles_please_share_uniqueid_colorcode_name_last_modification_date_3900-label " for="helpdesk_ticket_cf_if_problem_with_specific_articles_please_share_uniqueid_colorcode_name_last_modification_date_3900">If problem with specific articles please share: UniqueID, ColorCode, Name & last modification date</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_if_problem_with_specific_articles_please_share_uniqueid_colorcode_name_last_modification_date_3900]" id="helpdesk_ticket_custom_field_cf_if_problem_with_specific_articles_please_share_uniqueid_colorcode_name_last_modification_date_3900" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_problem_faced_3900-label " for="helpdesk_ticket_cf_problem_faced_3900">Problem Faced: Can you describe the specific challenge or issue you're facing that prompted this request?</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_problem_faced_3900]" id="helpdesk_ticket_custom_field_cf_problem_faced_3900"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_desired_solution_3900-label " for="helpdesk_ticket_cf_desired_solution_3900">Desired Solution: If this feature is implemented, what do you hope to achieve or what problem would be solved for you?</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_desired_solution_3900]" id="helpdesk_ticket_custom_field_cf_desired_solution_3900"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_collection_id358427_3900-label " for="helpdesk_ticket_cf_collection_id358427_3900">Collection ID</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_collection_id358427_3900]" id="helpdesk_ticket_custom_field_cf_collection_id358427_3900" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_category762707_3900-label " for="helpdesk_ticket_cf_category762707_3900">Category Brand Portal</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_category762707_3900]" id="helpdesk_ticket_custom_field_cf_category762707_3900"><option value="">...</option> <option data-id="2476043" value="Banners">Banners</option> <option data-id="2476044" value="Cart">Cart</option> <option data-id="2476045" value="Content block">Content block</option> <option data-id="2476046" value="Customers">Customers</option> <option data-id="2476047" value="Data">Data</option> <option data-id="2476048" value="Filters">Filters</option> <option data-id="2476049" value="Historical Orders">Historical Orders</option> <option data-id="2476050" value="Images/Media">Images/Media</option> <option data-id="2476051" value="Invoices">Invoices</option> <option data-id="2476052" value="Login">Login</option> <option data-id="2476053" value="Lookbook">Lookbook</option> <option data-id="2476054" value="Landing Page">Landing Page</option> <option data-id="2476055" value="Menu">Menu</option> <option data-id="2476056" value="Order">Order</option> <option data-id="2476057" value="Order Confirmation">Order Confirmation</option> <option data-id="2476058" value="Order Grid">Order Grid</option> <option data-id="2476059" value="Order Proposal">Order Proposal</option> <option data-id="2476060" value="Overview Page">Overview Page</option> <option data-id="2476061" value="Performance">Performance</option> <option data-id="2476062" value="Prices">Prices</option> <option data-id="2476063" value="Sharing">Sharing</option> <option data-id="2476064" value="SSL">SSL</option> <option data-id="2476065" value="Tab Definitions">Tab Definitions</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_collection_id335969_3900-label " for="helpdesk_ticket_cf_collection_id335969_3900">Collection ID</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_collection_id335969_3900]" id="helpdesk_ticket_custom_field_cf_collection_id335969_3900" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_app_version_3900-label " for="helpdesk_ticket_cf_app_version_3900">Sales App version on the impacted Ipad (Open the app> settings>Scroll down)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_app_version_3900]" id="helpdesk_ticket_custom_field_cf_app_version_3900" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_ios_version_3900-label " for="helpdesk_ticket_cf_ios_version_3900">IOS Version</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_ios_version_3900]" id="helpdesk_ticket_custom_field_cf_ios_version_3900" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_category576522_3900-label " for="helpdesk_ticket_cf_category576522_3900">Category Sales App</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_category576522_3900]" id="helpdesk_ticket_custom_field_cf_category576522_3900"><option value="">...</option> <option data-id="2476066" value="Analytics">Analytics</option> <option data-id="2476067" value="App crash">App crash</option> <option data-id="2476068" value="Budget">Budget</option> <option data-id="2476069" value="Cart">Cart</option> <option data-id="2476070" value="Customers">Customers</option> <option data-id="2476071" value="Data">Data</option> <option data-id="2476072" value="Digital Showroom">Digital Showroom</option> <option data-id="2476073" value="Documents">Documents</option> <option data-id="2476074" value="Filters">Filters</option> <option data-id="2476075" value="Images/Media">Images/Media</option> <option data-id="2476076" value="Invoices">Invoices</option> <option data-id="2476077" value="Login">Login</option> <option data-id="2476078" value="Lookbook">Lookbook</option> <option data-id="2476079" value="Maintanance">Maintanance</option> <option data-id="2476080" value="Order">Order</option> <option data-id="2476081" value="Order Confirmation">Order Confirmation</option> <option data-id="2476082" value="Order Grid">Order Grid</option> <option data-id="2476083" value="Order Proposal">Order Proposal</option> <option data-id="2476084" value="Prices">Prices</option> <option data-id="2476085" value="Performance">Performance</option> <option data-id="2476086" value="Tab Definitions">Tab Definitions</option> <option data-id="2476087" value="Settings">Settings</option> <option data-id="2476088" value="SSL">SSL</option> <option data-id="2476089" value="Visual Line Plan">Visual Line Plan</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_collection_id397728_3900-label " for="helpdesk_ticket_cf_collection_id397728_3900">Collection ID</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_collection_id397728_3900]" id="helpdesk_ticket_custom_field_cf_collection_id397728_3900" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_category434127_3900-label " for="helpdesk_ticket_cf_category434127_3900">Category Backend</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_category434127_3900]" id="helpdesk_ticket_custom_field_cf_category434127_3900"><option value="">...</option> <option data-id="2476096" value="Collection Configuration">Collection Configuration</option> <option data-id="2476097" value="Cloud Connector">Cloud Connector</option> <option data-id="2476098" value="Documentation">Documentation</option> <option data-id="2476099" value="Info Center">Info Center</option> <option data-id="2476100" value="Licenses">Licenses</option> <option data-id="2476101" value="Linesheets">Linesheets</option> <option data-id="2476102" value="Login">Login</option> <option data-id="2476103" value="Order Confirmation">Order Confirmation</option> <option data-id="2476104" value="Performance/Availability">Performance/Availability</option> <option data-id="2476105" value="Users">Users</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_collection_id584994_3900-label " for="helpdesk_ticket_cf_collection_id584994_3900">Collection ID</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_collection_id584994_3900]" id="helpdesk_ticket_custom_field_cf_collection_id584994_3900" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_showroom_name_3900-label " for="helpdesk_ticket_cf_showroom_name_3900">Showroom Name </label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_showroom_name_3900]" id="helpdesk_ticket_custom_field_cf_showroom_name_3900" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_category860868_3900-label " for="helpdesk_ticket_cf_category860868_3900">Category Showroom</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_category860868_3900]" id="helpdesk_ticket_custom_field_cf_category860868_3900"><option value="">...</option> <option data-id="2476090" value="Connectivity">Connectivity</option> <option data-id="2476091" value="Hardware">Hardware</option> <option data-id="2476092" value="Images/Media">Images/Media</option> <option data-id="2476093" value="Lookbook">Lookbook</option> <option data-id="2476094" value="Sets">Sets</option> <option data-id="2476095" value="Sharing">Sharing</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_collection_id28812_3900-label " for="helpdesk_ticket_cf_collection_id28812_3900">Collection ID</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_collection_id28812_3900]" id="helpdesk_ticket_custom_field_cf_collection_id28812_3900" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_category176947_3900-label " for="helpdesk_ticket_cf_category176947_3900">Category Images</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_category176947_3900]" id="helpdesk_ticket_custom_field_cf_category176947_3900"><option value="">...</option> <option data-id="2476106" value="Image Script / Resize">Image Script / Resize</option> <option data-id="2476107" value="Performance / Availability">Performance / Availability</option> <option data-id="2476108" value="Server Capacity">Server Capacity</option></select> </div> </div>